Product Manager

Product Manager
Duration: 6+ months

Location: Vancouver, BC

What You'll Do

• You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability.
• You will become an expert on our software, customers, and our market, and be able to identify, prioritize, and execute both tactical and strategic projects.
• You work well cross-functionally with other teams, such as executives, product marketing, and customer success, ensuring their objectives are met, their opinions are considered, and plans are effectively communicated.
• You will collect and analyze feedback from customers, stakeholders, and other teams to inform the shaping of requirements, features, and end products.
• You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts.
• You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition.

Deliverables

Your Background

• This is a senior-level position. You have been building software products for some time and have over 5 years of experience shipping products as a product manager in an agile, Scrum, or Kanban environment.
• You have experience working on complex user scenarios, with multiple personas interacting through the tool.
• You have experience in understanding intricate systems and partnering with Design to deliver simple yet powerful user experiences.
• You are incredibly detail-oriented and enjoy polishing the experience of your customers.
• You are experienced at taking ideas and ambiguous data, defining the right outcome, and then creating the right roadmap or backlog to get there.
• You have experience defining a strategic roadmap that leverages multiple inputs, including user research, customer data, and company initiatives.
• You can communicate and articulate the strategy and roadmap to execs, team members, and customers.
• You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products.
• This is a technical role; you will work directly with senior engineers and instinctively understand technical concepts and trade-offs.
• You can comfortably handle many concurrent projects and tasks, and instinctively reprioritize them often without needing guidance. Highspot is in the growth and scaling stage, and you will be comfortable with the level of ambiguity and workload that entails.
• You are a strong communicator and can lead teams through difficult decisions.
• You have strong data skills in quantitative analytics and qualitative user research.
• You can roll up your sleeves and take on work outside of your defined role when needed.

Desired Qualifications

• You have previous experience or knowledge of CRM, including Salesforce and Dynamics, including their data models and experiences built on top.
• You have experience building products for sales, marketing, or other customer-facing teams.
• You have experience in B2B SaaS and understand the mechanics and economics of a SaaS business.
• You have experience building products that leverage machine learning and Generative AI technology.
• You have a technical degree or equivalent work experience.